If disputes between you, as consumer, and us cannot be resolved, you may access the dispute resolution procedure under http://ec.europa.eu/odr according to the EU regulations for resolving disputes between consumers and online traders (VO no. 524/2013). This provides consumers with the opportunity to resolve disputes concerning online purchases out of court.
Information requirements in accordance with the "Verbraucherstreitbeilegungsgesetz" (consumer dispute resolution law – VSBG)
We will do our best to amicably settle any disputes with the customer that arise from our contract. If, however, it is not possible to reach an agreement then, in disputes that involve an amount of more than €500, we are willing to take part in an arbitration procedure that is free of charge for the customer and implemented by the following recognized arbitration board:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein Germany
Tel: 07851 / 795 79 40
Fax: 07851 / 795 79 41
If there is still no agreement reached, the client may take legal action.