Recall of the Ball Track – Complementary Set Bowling Fun (item no. 304824)
Quality and safety are of utmost importance to us – which makes it all the more regrettable that one of our products has not lived up to these high expectations.
For the item Complementary Set Bowling Fun we were supplied with blue felt tracks with white lines that are too high in plasticizer. Unfortunately this was only just established during a verification audit on our end. We are very sorry that, despite our quality assurance measures and upstream checks, we did not detect the defect before delivery.
If you purchased the item from a local retailer, we ask that you return the item to them.
The satisfaction and trust of our customers is particularly important to us. We assure you that our products always go through strict internal quality assurance procedures as well as external testing. In the area of wooden toys, for example, this includes comprehensive mechanical safety tests such as template tests, soaking and tensile tests, impact and drop tests, and testing of saliva and perspiration fastness. Because Safety is the number one priority for HABA.
If you have any questions, our customer service team would be happy to help. Thank you for your support and we apologize for any inconvenience caused.