Consequences of cancellation

In case of cancellation, we shall refund all sums we have received from you, including delivery charges (except for additional charges due to your choice of a delivery method different from the standard delivery that we offer), without delay and at the latest within fourteen days from the day we received the notification of your cancellation of this contract. For this refund, we will use the same method of payment as the one used in the initial transaction, unless otherwise agreed with you. We may refuse to refund until we have received the returned goods or until you have provided proof that you returned the goods, whichever occurs first.

Whatever the circumstances, you must return or deliver the goods to us at the latest within fourteen days from the time you inform us of exercising your right of cancellation. The deadline is met when you ship the goods before the expiration of the fourteen-day period.

The cost of returning goods is our responsibility.

You should only have a loss in value of the Products if such loss results from manipulations on your part other than those necessary for the verification of the Product’s characteristics, properties and good functioning.

Exemptions from the right of cancellation

The right of cancellation is not valid for orders relating to:

  • Products made to the customer's specifications or clearly personalized
  • sealed Products, which for reasons of health protection or hygiene are not suitable for a return once unsealed upon delivery
  • Products that have been inseparably mixed with other goods after delivery due to their properties
  • audio or video recordings or computer software in a sealed package when it is removed upon delivery.

In order to ensure the fastest possible processing of your request, we invite customers to return the Products to the extent possible in the original packaging with all packaging elements or at least in a suitable transportation packaging. Ask the company mandated for the return shipping to give you a confirmation of receipt and keep it until the cancellation procedure is completed.