FAQ

1. General questions about the shop

Why is it possible to buy some products directly on haba.de, but others not?

We offer a lovingly selected range of products in our online shop to meet our customers’ desires. Some products however are not suitable for selling online. Products that are not available online can be purchased through retail shops which you can find near you through our store finder. In addition to many great HABA products, retailers offer special advice and you can experience more HABA products for yourself up close.

Do you offer discounts on HABA products?

Our prices are calculated to ensure a high-quality and sustainable production. For this reason we are not able to offer discounts. Further information about manufacturing can be found under Production as well as Quality & Safety.

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2. Questions about the order process

I forgot the password to my HABA account. What can I do?

You can request a new password on our website. Simply go to the login page in your shopping cart and click on “Forgot password”. We will then send a message containing a new password to the
e-mail address stored in your HABA account.

How much do you charge for deliveries?

Shipping costs 4.95 EUR per order.

Is there a minimum order amount?

Yes, the minimum order amount is 20.00 EUR.

Is it possible to deliver my order via express service?

No, we currently do not offer an express service.

I have sent my order too soon, can I add more items?

Please contact Customer Services via shop@haba.de.

Can I order from abroad?

 

Ordering from the HABA online shop is only possible from Germany and Austria.

3. Questions about payment

Which payment methods do you offer?

 

Currently accepted payment methods are prepayment, credit card or PayPal. As soon as your payment has been received, your order will be sent. 

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4. Questions about delivery

How is my order delivered?

You will receive your order from a parcel service (Hermes).

How long does it take to deliver my order?

Your order is delivered in 3 to 5 working days. 

Do you deliver to addresses abroad?

 

No, we can currently only deliver to Germany and Austria.

Can I specify a delivery address different from my invoicing address?

No, the delivery and invoicing address need to be the same.

5. Questions about returns

I would like to return an item. Where do I have to send it?

Please use the return slip that came with your order. The return address is already printed on this. Returns are sent to the following addresses:

Germany:
Habermaass GmbH
Werner-von-Siemens Straße 23
96476 Bad Rodach
Germany

If there was no return slip included in your delivery, you can always print out a new return slip here.

Do I have to pay postage for returns?

No, HABA covers the postage for you. Simply use the return slip that came with your delivery.

If there was no return slip included in your delivery, you can always print out a new return slip here.

I have lost my return slip. What can I do?

You can print a new return form at any time here.

Please contact Customer Services via shop@haba.de.

I received a wrong or damaged item. Who can I talk to?

Please contact Customer Services via shop@haba.de.

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6. Questions about replacement parts

Does HABA offer a replacement service?

Yes, should you have lost a figure while playing, please feel free to use our replacement parts request form to order a replacement.

7. Further questions and suggestions

Should you have any further questions or suggestions, please use the contact form to let us know.

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